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Therapy Centre Services

Returns Policy

1. General Information

We want you to be delighted with your purchase, however if you are not satisfied you can return any item within 14 days, provided the products are returned complete, in perfect condition, unused and in the original packaging.

2. Returns by post

We have moved to paperless returns as we strive towards becoming a ‘green’ company.

To arrange a return please email info@therapycentreservices.com with the details of the return. We will provide you with a returns code.

Returns should be sent to;

Therapy Centre Services Ltd, Dorsington Lodge, Ashmores, Norton, Worcestershire, WR11 4TL

You will be notified by email as soon as your return has been processed.

3. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website. It is useful to include information on where you would like your order to be delivered, and a contact number should delivery problems be encountered

4. Your legal rights to cancel

For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below:

You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.

 

To meet the cancellation deadline, you must notify us by email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.

If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or other payment method you used to pay. We will process the refund without delay and, in any event, not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back, or you have supplied evidence of having returned the products to us (whichever is the earliest). 

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